6 Telltale Signs of An Incompetent Employee Background Check Provider

As an employer, it’s vital to make sure that you’re partnering with a reputable background check provider. Unfortunately, there are a lot of organisations out there that offer unsatisfactory background checks.

If you’re like most business owners, you want to make sure that your employees are trustworthy and reliable. That’s why it’s important to conduct a background check for employment on all potential hires.

Thus, as an employer, it’s vital to make sure that you’re partnering with a reputable background check provider. Unfortunately, there are a lot of organisations out there that offer unsatisfactory background checks. So how can you tell if your organization is using a bad provider?

There are several red flags you should look out for.

1. Your only interaction with them is over the call or the internet

The first sign that your organisation might be using a bad background check provider is if you only ever interact with them over the phone or the internet. While it’s not impossible to conduct a quality background check without ever meeting someone in person, it’s certainly more difficult.

A reputable provider will usually have a physical office that you can visit. This allows you to get to know the staff and ask any questions that you may have.

2. They fail to understand your exact needs

Another red flag is the provider failing to understand your needs. Background checks should not follow the one-size-fits-all approach; they should be tailored to your specific industry and business.

For example, if you’re hiring for a position that involves handling sensitive customer data, then you’ll need a different type of background check than if you’re hiring for a role that involves manual labour.

A good provider will take the time to understand your needs and create a custom solution for you.

3. They promote themselves as the most affordable option available

While cost is certainly a factor to consider when choosing a background check provider, it shouldn’t be the only factor. In general, you get what you pay for; if a provider is promoting themselves as the cheapest option available, that’s usually a bad sign.

A reputable provider will offer competitive pricing, but they won’t try to undercut the competition by offering rock-bottom prices.

4. They don’t review or audit your current hiring program

A good background check provider will want to review and audit your current hiring program. This helps them to understand your needs and identify any areas that need improvement.

If your provider doesn’t put any effort into reviewing or auditing your program, it’s a sign that they’re not really interested in helping you improve your hiring process. For instance, reputed background check providers offer a free consultation to all of their clients.

This consultation gives employers the opportunity to learn about their needs and identify any areas where they can help them improve.

5. They fail to provide updates on changing laws regarding background checks

The background check landscape is constantly changing, and it’s important to use a provider that stays up-to-date on the latest changes. After all, if your provider isn’t keeping up with the latest laws, they could put your business at risk.

For example, new regulations regarding the use of criminal background checks went into effect in 2020. If your provider isn’t aware of these changes, your business will violate regulations.

6. They offer no customisation or flexibility

It’s important to use a provider that offers customization and flexibility. For example, some employers might want to add an extra layer of protection by including social media searches in their background checks.

Pick from over 15+ checks, including employment history, criminal background, and drug use.

Try BetterPlace Verification

Others might want to focus on criminal history searches. A good provider will offer both options and let you choose what’s best for your business.

These are just a few of the signs that you might be using a bad background check provider. If you see any of these red flags, it’s time to start looking for a new provider. With the right background check provider — like BetterPlace which runs background verification across 22k pin codes and 9K+ courts — you can rest assured knowing that your employees are trustworthy and reliable.

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