Customer Grievances Redressal Mechanism

Last Updated: April 25, 2023

The company commits and assures to provide the best possible recourse to resolve the grievance. Below are the steps which the customer needs to take for resolving his/her grievances:

  1. The customer needs to lodge a complaint/grievance by sending a mail to with subject line “Complaint & Grievance Register”. The company shall respond to the complaint within 7 working days, from the date of receipt/lodgement of complaint. The company on receipt of the complaint shall examine the same and accordingly communicate in writing/email/phone, its response on the same to the customer or else suitable justification shall be provided in case the resolution of the complaint requires more than the time stipulated above.

  2. If the customer is still not satisfied with the response received, or if the customer doesn’t receive any response within 7 working days, then the customer can email to the Nodal Grievance Redressal Officer of the company as mentioned below:

    Mr. Md Akhtar

    Address: 8th Floor, IndiQube Vatika, TOWER-B, VATIKA TOWER, Golf Course Rd, Suncity, Sector 54, Gurugram, Haryana 122003 Email Id:

After examining the matter, customer grievance/complaint shall be resolved within 7 working days

Lender’s Nodal Grievance Redressal Officer

Ms. Shewta Jain,
Chief Operating Officer
Contact: +91-022-48904685
Email ID:

Address: 1st Floor, B-104,
"The Qube" having C.T.S. No. 1498, A/2,M.V. Road, Hasan Pada Rd, Mittal Industrial Estate,
Marol Andheri (East), Mumbai, Maharashtra 400059
Grievances portal: