Lead – Demand Fulfilment

  • Location:
  • Department:
    Sales & Marketing
  • Year of Experience:
    6-9 Years
  • Designation:
    Lead - Demand Fulfillment

Job Role:  Lead – SkillConnect (Demand Fulfilment)

Job Level: Senior Manager

Compensation: As per Market Standards

Brief on the Product:

SkillConnect is BetterPlace’s demand and supply aggregation platform for blue/grey collared sourcing of trained and verified candidates. With demand from approx. 1500 clients, SkillConnect will be building multiple candidate supply partners and onboard them to the platform to ensure frictionless supply view is available for the client. Supply Partners could be government run training centres, common service centres, retail channels etc. The product also enables clients to complete the complete hiring process without any intervention from stakeholders.

Candidate requirement: Are you customer obsessed, flexible, smart, analytical, strategic and execution focused? Are you passionate about making a difference to the next billion Indians? Do you have strong work ethics? Do you want to work in one of the fastest growing and most innovative businesses at BetterPlace? Are you interested in working in a high impact role? If yes, this opportunity is for you. Come join our SkillConnect team and help define the course of the BetterPlace business.

Roles and Responsibilities:

  • As a lead of Demand Fulfilment Team under Skill Connect, your primary responsibility is to ensure all client demands are been fulfilled as per agreed timelines
  • Establish SLA and other metrics for fulfilment team with stringent monitoring process
  • Build a strong and dynamic team for Fulfilment as per regional or business requirements with measurable KPIs on each role
  • Effectively manage communication with all clients in terms of understanding their demand and other additional details to fulfil the demand
  • Ensure there is a streamlined communication across all stakeholders involved in sourcing and deployment of candidates
  • Provide maximum inputs for candidate supply teams on various channel’s performance on timely completion of supply requests and data quality
  • Need to strive towards achieving at least 70% of requests are been processed through product platform without manual intervention
  • Manage and monitor fulfilment operations team to ensure maximum utilization is been achieved
  • Design and Run campaigns whenever required to fulfil demands
  • Alignment of fulfilment plans in liaison with supply teams and based on client demands
  • Develop processes to ensure appropriate supply is been approached, checked for availability and provided to clients for further on boarding on least possible timeline, effort and cost

Role Specifications:

  • 6-9 years of experience in sales operations or delivery of large service projects.
  • Strong rapport building and communication skills
  • Should be a go-getter and focused execution
  • Should be result oriented
  • Preferably from Blue Collared Hiring Firms and handled large clients
  • Exposure to call centre management and operations will be an added advantage

To Avail Our Services

Contact us

Betterplace Safety Solutions Pvt Ltd.

Corporate Office
144, 144/1, Shubharam Complex, 3rd Floor, M.G. Road, Bengaluru – 560001
Telephone: 81470 63861
Tech Office
Aurbis Business Parks Pvt Ltd, Outer Ring Road, Devarabisanahalli, Bengaluru - 560103
Regional Office - North
412, Vipul Plaza, Suncity, Sector 54, Gurugram, Haryana - 122011