Year of Experience: 2-3 Years
Designation: Junior Deployment Executive
Salary – 2 lakhs to 2.5 lakhs
Employment Status – Permanent
Minimum Requirement expected – Graduate/Undergraduate. Effective communication skills, MS Excel, Multilingual, Good Product knowledge
- Deployment of application and software
- Training the clients and helping them understand the system (on-site and online training)
- Resolving customer issues and complaints
- Responding to customer inquiries by understanding the issue, reviewing previous
inquiries and responses. Researching, assembling and forwarding information.
- Follow up to ensure that appropriate actions are taken on customers’ queries and
- Reporting of various tasks allocated to internal and external stakeholders.
- Monitoring and reviewing deployed projects.
- Improving the quality of the service by recommending improved processes; identifying new product and service applications.
- Exposure to customer support executive role, BPO, learning and development, deployment of software, and training.