Privacy Policy-BetterPlace APP

Privacy Policy-BetterPlace APP

The privacy policy of the Company is being issued in compliance to the Information Technology Act and Applicable Rules. This electronic record is generated by a computer system and does not require any physical or digital signatures.

The mobile Application name “BetterPlace” and website www.betterplace.co.in are owned and operated by Betterplace Safety Solutions Private Limited (“The Company”) a company incorporated and registered under the Companies Act, 2013 and having its registered office at 144, 144/1, 3rd Floor, Shubharam Complex, M.G. Road, Bengaluru–560001, Karnataka, India, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.

The Company has adopted this Privacy Policy to set out the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by the Company in relation to your use of our Services through the website www.betterplace.co.in (“The Website”) or the mobile application BetterPlace (“App”), (collectively referred to as “Platform”). Our platform may contain links to other (third party) websites, this Privacy Policy does not apply to information provided to or collected by any third-party through our Platform, or to any third-party websites that You access or use in connection with services offered on our Platform. The Company is not responsible for, and has no control over, any third-party website’s practices or content.

For the purpose of this Privacy Policy (“Policy”), wherever the context so requires,

  • The term ‘You’ & ‘User’ shall mean any legal person or entity accessing or using the services provided on our platform, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872

  • The terms ‘We’, ‘Us’ & ‘Our’ shall mean our platform and/or the Company, as the context so requires.

  • The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.

The User expressly agrees and acknowledges that the Terms of use and Privacy Policy are co-terminus, and the expiration or termination of one will result in the termination of the other.

The User shall make sure to read the privacy policy carefully along with the terms of use before registering on the Platform, or accessing any material, information, or availing any services (“Services”) through our Platform. You accept this Privacy Policy and agree to be legally bound by it by signing-up on the mobile app. Please do not use or access the platform if you do not agree to the Privacy Policy. The Parties expressly agree that the Company has the exclusive and discretionary right to amend or modify the Policy and the aforementioned Terms without the User’s approval or notification, and that any such amendments or modifications shall take effect immediately. If the User continues to use our platform after such a change, the User will be deemed to have agreed to any and all changes made to the Policy and Terms. The User is granted a personal, non-exclusive, non-transferable, revocable, restricted license to enter, access, and use our platform if he or she follows the Policy and Terms.

  • Information that may be collected

    • Personal Identification Information: At many different points of time while using our platform, you may be asked to provide personally identifiable information. We seek or collect, amongst others information such as your name, mother’s name, father’s name, password, date of birth, gender, signature, marital status, nominee details, email id, phone number, educational qualification, bank account details, any other Information that you provide during your registration process or to use any services etc. That helps us to confirm your identity and facilitate provision of the Services through our platform. No liability pertaining to the authenticity/ genuineness of the information disclosed by you will lie on the Company. Further, the Company will not be in any way responsible to verify any information obtained from you.

      • In case you are required to provide any proof of identity card (Voter ID, Driving License, Aadhaar etc.) details to us during account creation, you acknowledge and agree that the act of providing your identity details to us is voluntary.

      • We collect mobile numbers, e-mail addresses that you provide us and use the same for sending various communications to you. In addition to above, when you visit our platform or use the Services, we automatically track your device’s unique identifier, and device information like operating system, operating system version, browser plug-ins, crashes, and system activity etc.

      • You represent that the Personal Information you provide to us from time to time is and shall be correct, current and updated and that you have all the rights, permissions and consents to provide such information. Data provided by the user as per above and the Company’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third -party agreement, laws, judgments, orders or decrees.

    • Non-Personal Identification Information: We may collect non-personal user identification information whenever you access our platform. Non-personally identifiable information can include but not limited to the name of the browser, the type of computer and technical information related to the means of connecting users to our mobile application, such as the operating system and the Internet service providers used, including the IP address and other similar information.

  • How we use the Information– We do not sell or share your personal or other information to anyone. However, notwithstanding anything contained in this Policy, you expressly acknowledge, consent and agree to the following terms on information use and further authorize us to access and use your information in the manner set out below:

    • to use your information to manage your account, to contact you and to operate, improve, and deliver our Platform and Services. We use your information to give you a customized, interactive experience as you use our Platform and avail the Services.

    • to use your information for maintaining a record of such information in a secure and confidential manner, and as required under the applicable laws.

    • to use services of third parties to provide the Platform and Services for you, who are bound to keep such information confidential

      .
    • to troubleshoot software bugs and operational issues, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. Information collected may also be used to share communications to you about our services, provide additional features through cookies and to detect and/or prevent any fraudulent/criminal/prohibited activity as per applicable laws.

    • to use the data in an aggregated/compiled form to produce statistical/demographic analyses for marketing, strategy and other business purposes. However, these will be used in ways that will not be able to identify you or link any specific information to an individual. Such aggregated information and results/analyses shall be our property and you will not be entitled to any compensation for the use thereof.

    • to share your information with judicial, administrative and regulatory entities to comply with any legal and regulatory requirements.

    • to summarize information about your usage and combine it with that of others to learn about the use of the Platform and Services and further to help us develop new products and services.

    • to use your information to manage your account, to contact you and to operate, improve, and deliver our services, including the Platform. You further acknowledge, agree and authorise us to use your information for market research, project planning, product development, troubleshoot problems, analyse user behavior, marketing purposes, and promotions.

    • to use the contact information to communicate with you. You further expressly consent and authorise us to send you messages on your mobile number, call you on your mobile number, send you messages and communicate with you in any other manner including for the purpose of providing you Platform and Services and for marketing and promotional purposes.

    • to conduct audit of your records without any notice in case of apprehension of fraud;

    • to retain/ store your data and confidential information, of any nature (either wholly or partially), in the Company’s servers or cloud or otherwise in any other medium as may be transmitted/ processed/ passed through our platform.

    • We may share/ transfer/ assign all of your information with any other business entities, including in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of our business.

  • Data retention by us

    We will only retain your information for as long as it is required for the purposes outlined in this Policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements. Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

  • Security Practices and Procedures

    • The security of your Information is very important to the Company. We use reasonable security measures, at the minimum those mandated under the applicable laws, to safeguard and protect your Information. You accept the inherent security implications of providing privacy to your Information shared with us and you will not hold us responsible for any breach of security or the disclosure of Information unless we have been grossly and willfully negligent.

    • Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

    • In the event of any breach of your Personal Information, the Company will, without unreasonable delay, notify you of it and take appropriate measures in compliance with the provisions of applicable laws.

  • Cookie Policy– Cookies, flash cookies, web beacons, and other similar technologies are used by us. When you visit certain online pages on our platform, small text files called “cookies” are stored on your computer or other device to record your preferences and actions. We use cookies for a variety of purposes, including remembering you and your preferences, tracking your use of our Platform, and making it easier for you to use it. Most web browsers accept cookies by default, but you can usually change your browser settings to decline cookies if you prefer. Please keep in mind that refusing a cookie may restrict your access to and/or use of the Platform and Services.

  • Third Party Link-You hereby acknowledge and agree that when You use our platform, certain links may direct You to other websites or applications that are not operated/maintained by the Company or third-party advertising companies that serve advertisements when You visit our platform. The Company strongly advises You to read the terms and conditions and privacy policies of other such third party Site (s). The Company expressly disclaims any liability in connection with the manner in which the third party Site(s) collects and/or uses Your information. Third parties may advertise their products and/or services on our Platform. These third parties may place or recognize a unique “cookie” on Your browser and use information about Your visits to Our Platform and other websites to provide advertisements about goods and services that may be of interest to You. We will not be held liable for any unauthorized or unlawful disclosures of Your personal information or any other information made by advertisers over whom We have no control.

  • Changes to our Privacy Policy-We reserve the unrestricted right to update, modify, add, or remove any part of this Privacy Policy at any time and without prior notice to You. Any updates or modifications will take effect immediately. You should check our Privacy Policy for updates on a regular basis. Check the “Last Updated” legend above to see if any changes have been made. If we make any significant changes, we will make every effort to provide you with reasonable notice of such changes, such as through prominent notice on the platform or to your email address or registered contact number etc. and we will obtain your consent where required by applicable law. Acceptance of the amended Privacy Policy/ Continued use of our services after we publish or send a notice about changes to this Policy shall signify Your consent to such changes and agreement to be legally bound by the same.

  • Miscellaneous

    • All Personal Information provided to the Company by you have been voluntarily provided by you. You have the right to withdraw your consent at any time in writing by sending an e-mail to us at consumer@betterplace.co.in, in accordance with the terms of this Privacy Policy. However, please note that withdrawal of consent will not be retrospective in nature and shall be applicable prospectively. In case you do not provide your Personal Information or consent for usage of your Personal Information or subsequently withdraw your consent for usage of the Personal Information so collected, the Company reserves the right to discontinue the services for which the said Information was sought.

    • You can review, modify, add, correct or update your Personal Information on a regular basis. When you update information, the Company will keep a copy of the prior version for its records. However, we are not responsible for the authenticity of the Personal Information provided by you.

    • You agree and acknowledge that certain data or information cannot be corrected or deleted or is prohibited to be deleted as required under any applicable law, law enforcement requests or under any judicial proceedings. In respect to such data or information, the aforementioned rights will not be available.

  • Governing Law– This Policy is governed by all laws applicable within the territory of India. By using our Services, you are agreeing to the terms of the Policy thereby consenting to the exclusive jurisdiction and venue of courts in Bangalore, India, in all disputes arising out of or relating to the use of our services and under any issue with regards to privacy Policy.

  • Complaints– In case of any dissatisfaction in relation to the App, you shall first file a formal complaint with the customer service of the Company, prior to pursuing any other recourse. The complaints can be lodged at consumer@betterplace.co.in, and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You. The decision of the Company on the complaints shall be final and You agree to be bound by the same.

  • CONTACT US– If there are any questions or grievances regarding this Policy or the safety of your information, you may contact us at the address given below.

Address: 144, 144/1, 3rd Floor, Shubharam Complex, M.G. Road, Bengaluru – 560001, Karnataka, India

Email: consumer@betterplace.co.in

Note– Website has not gone live yet as of 4th Aug 2021. The ‘Terms of Use’ and ‘Privacy Policy’ shall be effective with regards to usage of the website as mentioned above from the go live date.